Claims Clerk (Transport Industry)

• Previous experience in transport, logistics, or supply chain administration.
• Strong attention to detail with excellent organizational skills.
• Ability to handle sensitive and sometimes disputed matters with professionalism.
• Good communication skills (written and verbal).
• Proficiency in MS Office (Excel, Word, Outlook); experience with TMS (Transport Management Systems) is an advantage.
• Problem-solving mindset with the ability to investigate and resolve issues independently.
• Matric
• NQF Level 4 – Full qualification (short-term insurance) as set by regulation

• Customer-focused and service-driven.
• Resilient and able to manage multiple tasks under pressure.
• Analytical thinker who can identify patterns and recommend process improvements.

• Claims Management

• Receive, review, and process claims from customers, suppliers, and carriers.
• Investigate claims by gathering supporting documentation such as delivery notes, waybills, proof of delivery, photos, and incident reports.
• Verify claim validity against contractual terms and transport agreements.
• Maintain accurate records of claim details, actions taken, and outcomes.
• Communication & Coordination

• Act as the main point of contact for customers and internal teams regarding claim status.
• Liaise with transport planners to obtain incident details.
• Work closely with operations, finance, and customer service teams to resolve disputes and close claims promptly.
• Liaise with client to obtain invoice for the goods claimed.
• Documentation & Reporting

• Prepare claim files, reports, and summaries for management review.
• Ensure all claims are documented in line with company policies and industry regulations.
• Track claim trends and escalate recurring issues to management for corrective action.
• Track that invoices are coming in from the client and that the correct amount is being invoiced by the client.
• Process Improvement

• Support the development of improved processes to reduce claims frequency.
• Contribute to quality control initiatives and operational feedback loops.

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