IT Capacity & Demand Manager - Cape TownFull job descriptionA bit more about the Opportunity...:What Your Day-to-Day will Look Like:You will set appropriate levels of monitoring for resources and system performance, promptly identifying any capacity issues and tracking IT resource usage. You will liaise with relevant stakeholders to ensure availability of IT endpoints and assets to cater for all requirements. You will also produce high-quality reports on capacity and performance, ensuring compliance with capacity targets stated in SLAs for SIGMA clients.You will resolve capacity constraints or risks in a timely and appropriate manner, taking proactive measures to maintain service levels. You will also develop and update capacity plans aligned with the organization's business planning cycle, identifying capacity requirements early enough to account for procurement lead times.You will manage and prioritize IT demands from stakeholders, understanding their business requirements and aligning them with IT capabilities. You will collaborate with business units to forecast and plan IT demand, incorporating business growth projections and changing needs. You will also develop and maintain a demand management process that effectively captures, analyses, and prioritizes demand requests.You will play a vital role in monitoring demand trends, proactively identifying potential challenges or opportunities, and making recommendations for IT service enhancements. You will also liaise with relevant stakeholders to maintain knowledge of future demand for services and predict the effects of demand on service levels and resultant capacity requirements.Requirements:Bachelor’s degree in computer science, Information Technology, or related field (Desirable)ITIL Foundation certification or other relevant certifications in capacity management or IT service management. (Desirable)Experience in managing user licenses for software applications & IT asset trackingProficiency in capacity and demand management tools and technologies.Advanced proficiency in Microsoft Excel and related tools,Excellent analytical and problem-solving skills & advanced ability to interpret dataStrong communication and stakeholder management abilities, with the capacity to effectively collaborate and influence decision-making.Extensive experience of computer systems and related technologies.Strong experience with business systems and related technologies.What amazing People will bring to the role:You have a passion for service improvement with excellent customer facing/customer service skills. You have a great degree of written, verbal, communication & analytical skills and flourish in reporting and trend analysis. You always ensure requirements for reliability, performance, and availability are taken into account in all capacity planning and sizing activities. You have a strong understanding of IT infrastructure components, performance monitoring, and capacity planning methodologies.You ensure the implementation of capacity impact assessments for any major changes to IT services or components are relevant and aligned with the Change Advisory Boards (CABs).You will offer your analytical support to the investigation and resolution of any capacity-related incidents and ensure the initiation of appropriate Service Improvement Plans (SIPs) to prevent recurrence. You will oversee the management and optimization of user licenses for software applications, ensuring compliance with license agreements and maximizing license utilization. You will collaborate with IT teams and business units to understand license requirements, manage license inventory, and recommend license adjustments to align with changing business needs. You will also conduct regular license audits and provide recommendations to ensure license compliance and cost efficiency.Simple and Straight Forward Recruitment.We don’t see the value in making candidates jump through hoops. Once you’ve sent us your CV, if we think we have a suitable position for you, we’ll contact you for a short telephone conversation. If you seem like a potential new member of the Sigma Family. You will be scheduled for a 121 interview. And that’s it, if successful you’ll be given a start date and contacted by our amazing onboarding team to get you ready for day 1.What being part of the Sigma Family means for you:IT Capacity & Demand ManagerIT Capacity & Demand Manager is responsible for managing the capacity and demand of our IT infrastructure, systems, assets & licences, ensuring optimal resource allocation, scalability, and cost-effectiveness.Location: Diep River, Cape TownHours: 40 (per week)Salary: CompetitiveWho are the Sigma Family?At Sigma, we are different and recognised in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.What being a part of the Sigma Family means for you!Career development and opportunities to apply for internal promotions following your probationary period.Monthly, Quarterly and Annual awards with marvellous prizes.️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.Transportation Benefits – Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees.Join communities and collaborate with your colleagues on our internal Social Media platform.The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.
