Learning & Developement Trainer

Mango5

Western Cape
Permanent
Full-time

18 days ago

Join our team as a Learning & Developement TrainerPosition Overview:Mango 5 is looking for a Trainer to join our Learning and Development team. The role involves delivering training to our staff in a fast-paced BPO environment. You'll ensure new hires are well-prepared for their roles and help existing employees with ongoing development.Responsibilities:

Assess employee performance to identify skill gaps
Create training programs to address these gaps
Prepare materials for training sessions
Develop onboarding programs for new hires
Conduct surveys to measure training effectiveness
Stay updated on new teaching methods

Preferably certified as a facilitator, assessor, or moderator
2+ years experience in training or similar roles, preferably in an international call center
Proficient in MS Word, PowerPoint, Outlook, and Excel
Strong interpersonal and communication skills
Ability to spot skill gaps and organize training accordingly
Familiarity with various teaching methods
Excellent organizational skills
Willingness to work rotational shifts (USA, UK & RSA)

Working Hours:

Monday to Friday
Rotating shifts 09:00 – 18:00, 10:00 – 19:00, 14:00 – 23:00, and 15:00 – 00:00
Dynamic Holiday Roster

Remuneration:

Competitive market-related salary
Shift allowance

Bennifits:

Medical Insurance
YouAssist: Access to emergency response and home assistance
Internal Learning Management System (LMS) for professional and personal development

Due to the high volume of applications, only shortlisted candidates will be contacted within two weeks of submission. Should you not hear from us, your CV will be kept on file for future opportunities matching your expertise.

Mango5

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