IT Service Manager: End User Computing

Capitec Bank

  • Stellenbosch, Western Cape
  • Permanent
  • Full-time
  • 2 days ago
Apply by:We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:1. To see what life at Capitec is all about and complete a short assessment, please2. Once you have completed the above finalize your application by clicking apply below.Join Us in Becoming the Best Bank in the World!!We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.Who We AreWe are a bank, but we're much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.Why Choose UsAt Capitec, we offer our best by living up to our CEO values in every situation - we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.Purpose Statement
  • Responsible for the end-to-end management and delivery of all small, medium and large technology end user infrastructure projects and services within customer environments, in line with contractional compliance, governance frameworks and Project Management Office requirements.
  • Manage communications and requests between Campus end-user and the Technology Infrastructure Implementations team that is responsible for the management and delivery of infrastructure implementation projects, IMACD's and Adhoc service requests. This will include hardware, software and mobile communications, i.e. 3G
ExperienceMINIMUM:
  • 5+ years practical project management or service management experience in a corporate environment
  • 1-2 years of experience in vendor management
IDEAL:
  • 5 years experience in an corporate IT operational environment
  • 3+ years practical project management experience in an Corporate IT infrastructure environment
  • 3+ years experience in vendor management
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
  • A relevant qualification in Information Technology - Systems Engineering or Project Management
Qualifications (Ideal or Preferred)
  • A relevant degree in Information Technology or Project Management
KnowledgeMINIMUM:
  • Client relationship management practices and principles
  • Very good understanding of project management methodologies
  • End user computing frameworks and principles
  • IT Service Management frameworks and principles
IDEAL:
  • Stakeholder management and coordination
Skills
  • Communications Skills
  • Interpersonal & Relationship management Skills
  • Planning, organising and coordination skills
  • Attention to Detail
  • Analytical Skills
Conditions of Employment
  • Clear criminal and credit record
Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Capitec Bank