Process Analyst
- Midrand, Johannesburg
- Permanent
- Full-time
- Create process documentation/workflows, Standard Operating Procedures (SOP).
- Gather and process data through interviewing of stakeholders and observations.
- Collect and document business requirements for process improvement and automation efforts.
- Facilitate process/workflow sessions in order to collaborate on process improvements, automation capabilities.
- Review information and trends to ensure that the output of processes is achieved and that they are meeting agreed-upon service levels.
- Conduct assessments against the process activities to highlight areas of improvement or concerns.
- Identify issues and risks.
- Communicate inconsistencies and areas for improvement to management.
- Participate in the problem resolution.
- Manage and deliver Continuous Improvement projects.
- Manage process change (Change Management).
- Monitor and measure process performance including adherence and efficiency.
- Operate in both a technical and commercial environment.
- Bachelor's Degree in Business, Economics, Accounting, or similar (preferred).
- 5+ Years' experience as a Business Process Analyst or in a similar role.
- Experience using established Continuous Improvement methodology (e.g., LEAN, Six Sigma) essential.
- Advanced understanding of business functions, workflows, and processes.