Accounts Receivable Manager
Datafin
- Cape Town, Western Cape
- Permanent
- Full-time
- Directly manage 4 Credit Controllers based in Cape Town (3) and Uxbridge, London (1).
- Directly manage 2 Cash Receipt employees based in Cape Town.
- Provide clear vision and leadership for the 2 teams to ensure accurate and timely processing of all customer receipts.
- Work with the teams to ensure customer queries are dealt with accurately and timely in line with agreed KPIs.
- Ensure customer statements are sent out regularly and accurately.
- Lead monthly summary calls with Senior Leadership to highlight any issues or areas of concern.
- Continual review of all AR balances with the individual team members and ensure actions are completed.
- Have regular AR calls with Country Managers (across 9 locations) to come up with an action plan to tackle outstanding issues.
- Supervise the use of debt collection agencies to ensure outstanding receipts are received from customers.
- Investigate complex enquiries arising from the debt management process and respond to queries in an efficient and timely manner.
- Assist in the investigation of credit balances to correctly identify which open items are cleared down.
- Assist in timely production of audit information (including bank statement transaction identification, customer remittance).
- Produce KPIs on a monthly basis to evaluate billing and cash receipting volumes and values and ensure fair distribution of workload among the team members.
- Work with the Netting AP team to ensure that debts are collected when no offset is required.
- Continuous review of processes and systems used within the AR function, making recommendations and producing business cases for system improvements.
- Test and implement new systems for rapid roll out.
- Effectively manage, motivate and develop the team members.
- Manage performance issues as appropriate.
- Implementation of a change management culture by challenging and replacing established processes and procedures where necessary.
- Liaise with different departments to ensure the CPT team are properly supporting the needs of the operating businesses.
- Keep key stakeholders up to date on progress against key milestones.
- Strong leadership and interpersonal skills,
- Experience of working with Shared Services Centre.
- The ability to drive change and a desire to continually improve.
- Strong team player and ability to communicate and build relationships with people at all levels of the organisation.
- High level of computer literacy.
Careers24