Careline Representative - Midrand

Dis-Chem Pharmacies

  • Midrand, Johannesburg
  • Permanent
  • Full-time
  • 1 day ago
Dis-Chem Pharmacies has a position available for a Careline Representative at our Head Office in Midrand. You will be required to Interact with Dis-Chem`s customers and provide them with information to address inquiries regarding products and services. You will also be required to help resolve any customer complaints and concerns.Minimum Requirements:Essential:
  • Grade 12 / Matric
  • Minimum 1 Year in Administration or Public Relations
Advantage:
  • Administration, Customer Service or Public Relations Qualification
Job Specification
  • Ensure accurate data capturing and completion of documentation gets done.
  • Accurate Process of Transaction TRMS capturing and reporting.
  • Ensure effective internal communication (within customer service/benefits programme).
  • Escalate compliments, complaints and product sourcing to supervisor daily.
  • Ensure effective external communication (customer feedback provided).
  • Ensure Store Manager and relevant employees are kept informed of all elements regarding the Dis-Chem Online store.
  • Create a central point of contact for all general queries, compliments and complaints.
  • Assist customers with any enquiries and refer customers to the appropriate departments where applicable.
CompetenciesEssential:
  • Microsoft Office Word, Excel, PowerPoint and Outlook
  • Administration and customer relations
  • English and 2nd Additional Language Read, write, speak and understand
  • Knowledge of the POPI and consumer protection act
  • English Read, write and speak well
  • Communication skills
  • Understanding problems and solving problem-solving, patient and working under pressure
  • Honest, trustworthy and accuracy
Special conditions of employment:
  • South African Citizen
  • MIE, clear criminal and credit
  • Drivers license and own reliable transport
Remuneration and benefits:
  • Market-related salary
  • Medical aid
  • Provident fund
  • Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chems approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chems Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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