Software Support Consultant

• Provide software & hardware support on all our products.
• Build solid business relationships with our clients.
• Manage and execute all service calls and new installations (hardware & software) in the set time-frames and the profitability of it.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer queries.
• Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers and the development team.
• Ensure the proper recording and closure of all issues.
• Complete onsite networking fault prevention, as well as resolved onsite challenges.
• Prepare accurate and timely reports.

• 2 years experience in the time & attendance/access control field would be ideal.
• Must have at least 2 years telephonic, call centre and field support experience.
• A+, N+ certification and networking experience.
• Excellent written and verbal communication skills.
• Valid drivers license.

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