Technical Manager - Business Assurance

• Coordinate the strategic direction and management system, set by the different auditing standards and scheme requirements.
• The function will implement, manage, monitor the effective implementation of the relevant accreditation requirements, SGS global and local requirements.
• Maintain the required accreditations; coordinate and ensure external audits are executed.
• Conduct regular internal audits to assess compliance to the management system requirements.
• Improve management systems, processes, and best practices to enhance effectiveness and quality.
• Monitor and supervise the processes to ensure compliance to the management system requirements.
• Manage and monitor the organization’s utilization of resources in compliance to the management system requirements.
• Manage and supervise the technical workforce, including task allocation, setting deadlines, and monitoring performance.
• Management of the competency of auditors, ensure support to Operations Managers and continually work on qualifying new auditing resources. Ensure appropriate records are uploaded and maintained.
• Coordinate and provide training to auditors, sales staff and operational staff when required and ensure that training programmers are established annually to cover refresher training and training on changes and new requirements.
• Ensure resources have the required tools to execute tasks according to the company Management System requirements and policies.
• Conduct technical reviews, contract reviews, proposal technical approvals, certificate decisions and technical approvals in the relevant area of expertise.
• Formulate strategic and technical objectives aligned with organizational goals.
• Analyze technical data to identify opportunities for improving quality.
• Perform quality controls and monitor Key Performance Indicators (KPIs) to ensure consistent, high-quality and compliant output according to requirements.
• Coordinate corrective action implementation to improve systems.
• Prepare monthly business commentary reports, status reports of service delivery and execution.
• Implementation of and compliance with the SGS Management System requirements.
• Work closely with operations and support services (Operations, Sales, KAM, HR, Finance, IT, Procurement).
• Development of customized audit protocols, as per customer requirements.
• Attend management meetings.
• Keep abreast of competitors and market developments.
• Keep abreast of changes to standards, management systems, procedures and communicate changes effectively.
• Provide technical support in new business development.
• Identify opportunities that will support the business's strategy and the active promotion of SGS services.
• Achieve set KPI’s.
• Maintain Lead Auditor status and qualifications in one or more certification standards.
• Business travel.
• Client liaison.
• Other reasonable miscellaneous duties assigned to you by your Manager.

• Cease the use of any equipment or environment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard.
• Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.
• Inform your manager of any major risks, process failures or customer complaints.
• Ensure that the quality requirements are not subordinated to any prejudicial interests.
• Ensure all signatory approval of documents is in compliance with Company requirements.
• Ensure that the relevant management systems are not compromised.
• Identify and report non-conformances with respect to the quality system, integrity, and operational integrity.
• Compliance with all company policies and procedures.

• Matric (Grade 12)
• Tertiary qualification in relevant field
• Successful completion of recognized Lead Auditor Management Systems course

• 5 yrs. experience in technical management
• 5 yrs. experience in people management
• 5 yrs. experience working in industry, implementing and managing management systems
• Management systems certification lead auditing experience
• Extensive knowledge of regulatory standards and country legal frameworks.
• Extensive knowledge and application of ISO17021 and ISO 19011.
• Experience in ISO management systems.
• Experience in customer service and liaison.

• Excellent computer literacy.
• Excellent English communication: Speaking, reading, writing.
• Able to interact with all levels of management, suppliers, and clients.
• Communication skills - Effective verbal and written communication to convey information, collaborate with teams, and interact with stakeholders.
• Organizational skills - Excellent organizational skills for managing tasks, coordinating resources, and ensuring compliance within the organization.
• Problem solving - Strong problem-solving abilities to analyse complex situations, identify issues, and develop effective solutions. Applies judgment and acts according to the SGS standards of ethics and integrity.
• Analytical thinking - The ability to think analytically for interpreting data, identifying trends, and making data-driven decisions to improve set KPI’s and standards.
• Attention to detail - Having a keen eye for detail to identify potential system non-conformances, mitigate risks, and maintain quality standards.
• Collaboration - Strong collaboration and teamwork skills to work effectively with cross-functional teams and stakeholders to achieve operational goals.
• Continuous Improvement - A mindset focused on continuous improvement involves constantly seeking ways to enhance operational standards and outcomes
• Time management
• Leadership
• Ability to make difficult decisions timeously
• Can work under pressure and independently.

• Travel
• Passport
• Valid driver’s license
• South African citizen or valid working permit

SGS