Operations Assistant
Finovate People
- Stellenbosch, Western Cape
- R20,000-30,000 per month
- Permanent
- Full-time
- Support the reservations / operational team
- Confirmation of bookings with various hotels
- Making of payments
- Do follow-ups with various accommodations regarding special requests.
- Providing excellent customer service as part of a fast-paced and diverse team.
- You will be providing support and advice to our customers who require assistance situations that may arise.
- Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.
- Identify the nature of the callers needs through effective questioning and listening.
- Create case files capturing all relevant information accurately and provide a synopsis of each situation and deal with all administrative tasks through to full case closure.
- Excellent written and verbal communication skills.
- Passionate about providing good customer service.
- Adaptable and has an empathetic attitude.
- A resourceful problem solver who can work under pressure.
- Good geographical knowledge.
- Additional languages are an advantage, but not necessary.
- Knowledge and experience of working within the travel insurance arena is an advantage.
- Ability to build relationships quickly, responding respectfully and positively to members' needs.
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