Customer Services Team Leader
- Cape Town, Western Cape
- Permanent
- Full-time
- Provide timely and quality responses to customer complaints and escalations across all channels.
- Ensure a customer-centric approach is embedded in all processes and interactions.
- Collaborate with other departments to ensure a seamless customer experience across all touch points.
- Manage day-to-day operations of the customer service team.
- Provide training and support to team members in complaints handling and customer service skills
- Contribute to a positive team culture and motivate staff towards achieving performance targets.
- Monitor team performance and ensure the team adhere to our quality metrics.
- Zendesk Experience
- 4 years Management / Team Leader experience on an online retail campaign.
- E-commerce Customer Service Experience ( a must have).
- Complaint handling experience (essential).
- Marketplace experience (eBay, Amazon, TIKTOK).
- Social Media experience.
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