Sales Administrator
- Durban, KwaZulu-Natal
- Permanent
- Full-time
Reference Number RCL250904-5
Company RCL Foods
Job Title Sales Administrator
Functions Customer
Job Type Classification Contract
Location - Town / City Durban
Location - Province KwaZulu-Natal
Location - Country South Africa
Job DescriptionAre you an enthusiastic individual ready to tackle the working world. RCL FOODS has an exciting opportunity for a Sales Administrator to join our fantastic Customer team based in Westville. The successful Sales Administrator should be an organised individual, passionate about sales that will provide effective support to the Customer team through accurate checking of deals, processing of claims and rebates and to provide a sales information service to the business.
Minimum RequirementsMatricCompleted/Studying towards Administration, Sales and Marketing Diploma/Certificate or equivalent 3 year Diploma.Proficient in Microsoft Outlook/Word/Excel/PowerpointDuties & ResponsibilitiesInput pricing into the systemCapture, load and input deals into system.Submit weekly pre-pricing to all relevant call centres on a weekly basisBudget management: Candidate must become a key user of the Activity Tracker and take ownership of the claims process from the raising of accrual to capturing actualsManage and collate price changes and deals, and implement into them the system to reflect between Rainbow and Customers.Assist with customer communication of queries, notifications and changes and channel to relevant individuals.Capture all promotional activity & subsequent forecasted demand onto schedule & communicate it to relevant planner.Maintain electronic and paper-based customer records and informationMonitor pricing information from plant planners regarding defected stock being sent to Farm Shop.Investigate the rand value & quantity of defected stock being sent to farm shop on an on-going basis and revert to account manager and address with CustomerVerify pricing discounts with relevant account manager and implement.Load deals for customer & inquire out of strategy pricing with the National Accounts Manager.On a weekly basis, investigate SAP order discrepancies and liaise with National Account Manager and Channel manager, and implement corrective actionClaim Management:Receive claimsVerify all claims submitted by Vector are price related claimsInvestigate possible causes of claims, calculate correct costing of claims and confirm values being claimed.Gather all relevant evidence and supporting documentation for valid and invalid claims.Ensure that all claims are updated and submitted timeously to relevant parties.Follow-up with Customers on outstanding invalid claimsEnsure that all outstanding claims are signed off and submitted for payments.Clear claims from system within 60 daysGeneral Administration:Co-ordinate, plan and prepare for all meetings and presentations.Complete reconciliation statements for designated managersProcess expense claims for managers (cell phone, excess travel, etc).Manage stationery resources.Track and capture team expenditure into the system.Manage and maintain SKU works library to ensure images are up to date and appear online and ensure all new product listings are inputted into the system.Prepare sales and promotional documentation for management meetings.Monitor Customer monthly tracking reportsTrack customer promotion performance.Assist with procurement order placements for various requirements.KPIs100% accuracy on pricing schedules100% accuracy of promotional gridsCustomer resolution speed between 24 and 48 hoursWorking closely with different account managersSolving claims within a 60 day periodTimeously deliver reports i.e monthly, weekly, customer tracking reports