Contact Centre Sales Agent

  • Midrand, Johannesburg
  • Permanent
  • Full-time
  • 8 days ago
Overall Purpose of the job:To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention. Booking of appointments with relocation and reconnecting customers. Managing diaries for sales consultants and scheduling of system removals. The overall purpose is to ensure that there are no delays in setting appointments for consultants and communication such as appointments with consultants and customers. The incumbent should ensure the effective and efficient management of sales leads and receiving feedback from sales consultants regarding the outcome of appointments. The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer details and book consultants to meet with recon customersMinimum qualifications and experience:Grade 12
Knowledge of customer service principles and practices
Telephonic sales support
Knowledge of administrative procedures
Knowledge of the security industry
BilingualBehavioural Competencies:Customer-focused
Driven for results
Ability to achieve set goals
Excellent communication
Manage conflict and problem-solving skills
Interpersonal skills
Listening skills
Initiative
Adaptability
Stress tolerance
Self-motivated
Passion for service excellent
Ability to multi-task
Able to work accurately and efficientlyThe post appeared first on .

Freerecruit