Receptionist - Western Cape

• Reception: Greet and assist visitors promptly, monitor visitor flow, and ensure a professional front-office environment that exceeds customer expectations.
• Telephone Management: Answer and transfer calls efficiently, handle complaints professionally, and deliver messages promptly.
• Office Administration: Manage mail and courier services, redirect queries, receive deliveries, assist with office supply orders, petty cash, and support underwriting and claims administration. Perform ad hoc tasks and load risk surveys.
• Customer Service: Deliver timely, professional service to all stakeholders, ensuring fair and respectful treatment.
• Communication: Maintain professional communication with internal and external parties, responding to queries within 4 hours.
• Processing: Capture data accurately and on time, adhering to quality standards.
• Process Improvement: Comply with all policies and procedures and actively seek opportunities for improvement.
• Variance Management: Meet company standards, implement corrective actions, and follow up on variances.
• Recordkeeping & Indexing: Keep all records and indexed documents accurate and up to date.
• Employee Development: Take ownership of personal growth and engage in regular career development discussions.

Hollard