Job DetailsMust preferably be available immediately!Salary: Market Related per month, depending on experienceWorking Conditions:
Office-based with occasional remote support.
May require after-hours support or on-call availability
Our client, a Commercial & Residential Property Developments company, seeks a Desktop Support Engineer to join their dynamic team, who can start Immediately or as soon as possible at their offices in Stellenbosch.Must live in or around the Stellenbosch Area.Job Purpose:To support the IT department in maintaining, monitoring, and troubleshooting the company's IT infrastructure, ensuring optimal performance and availability of systems and services.Requirements:Grade 12Diploma in Information Technology, Computer Science, or related field.2-4 years of experience in a technical support or systems administration role (internships or learnerships count).Basic understanding of Windows Server, Active Directory, and networking concepts.Familiarity with virtualization technologies (e.g., VMware, Hyper-V) is a plus.Experience with ticketing systems and remote support toolsMust be able to work flexi hours when requiredValid License and Own TransportDuties include, but are not limited to:Desktop Support for dealing with day-to-day tickets and call outs.Collecting and delivering stock and services in town.Track assets and log required information.Escalate issues for resolution.Complete assigned tasks and keep ticket system updated with progress.Provide support in person, via phone & remote connection.Travel to local sites, using pool vehicle, to provide on-site support.Hardware - install, setup, configure & troubleshoot faults.Software - install, setup, configure. Troubleshoot faults with provider.Networking - install, repair, configure & troubleshoot.Escalate priority, unresolved or repeated tickets.User training & assistance with boardroom connections.Product research and purchasing.Stock control - capture, allocate, collect and stock take.Various admin duties incl: Capturing, reporting, document & record management.Must be able to work flexi hours when required
