Service Advisor
Morgan Motor Group
- Johannesburg, Gauteng
- Permanent
- Part-time
- Grade 12 certificate
- Minimum of 2 years’ service advisor experience
- Exceptional communication skills
- Exceptional customer service
- Clear criminal record
- Computer Literate
- Contact service customers to make bookings.
- To promote the sales of labour and parts.
- Contact the customer for authorisation for any additional repairs beyond the agreed estimate and provide the customer the new estimate and updated delivery time.
- Record the results of the contact on the job card and any additional instructions authorised or declined by the customer.
- To obtain the customer’s approval and signature after ensuring the customer understands the dealership’s payment policy.
- Ensure the security of all vehicles, i.e vehicles locked in workshop and keys locked in the key safe.
- Ensure to obtain approval from service plan and warranty providers before technician starts work on vehicle.
- Ensure the job cards are completed accurately and fully.
- Ensure all job cards are costed and invoiced timeously and all required documents are signed by the client.
- Work In Progress to be monitored daily.
- Follow up on any outstanding payments.