Are you a team player that enjoys working with developers, testers, and stakeholders from the business? Do you appreciate taking the initiative, taking responsibility for your company demands, and enjoying becoming involved in the details? If the answer to each of these questions is "yes," you are welcome to apply if you fulfill the prerequisites. Assembling the business's requirements, creating a Business Requirement Document (BRD), and doing analysis to support the development and operational teams will be your primary responsibilities.Key Performance Areas:1. Business Analysis Planning and Monitoring
Identify the Key stakeholders.
Determine the activities required to successfully complete the business analysis.
Track and communicate the progress of work items throughout the SDLC (monitor the task or tickets end-to-end throughout the lifecycle).
Accurately estimate the required business analysis of work items.
2. Requirements Elicitation, Management & Communication
Ensure all the resources needed for analysis are organized and scheduled.
Meet with stakeholders to gather requirements.
Document the business and functional and information requirements.
Validate that the stated requirements match the stakeholders’ expectations.
3. Requirements Analysis
Ensure that requirements are prioritized.
Use a combination of text, matrices, diagrams and formal models to conceptualise the requirements.
Define Assumptions, Constraints and Risks.
Ensure that requirements specifications meet the necessary standard of quality.
Validate that all requirements support the Product business architecture.
Identify and define Value to be achieved, Assumptions, Constraints, Risks, Training and Reporting Requirements
4. Solution Assessment and Validation
Ensure that the proposed solution meet the stakeholders’ requirements.
Assist the testing team to ensure the solution is validated against the business requirements. Review UAT test results (re-test where necessary) for deployment and perform Post Deployment checks
Assess whether the organisation is ready to make effective use of the solution.
Helps manage prioritisation process with business owners.
5. Product enablement & competency
Provide business support for internal and external stakeholders within the PPL SLA and support with testing when necessary.
Identify recurring themes and trends from business support which require solutions or updates to the current way of work
Mentor peers and less experienced Business Analysts by providing guidance on products, analysis techniques and competencies.
Functional Competencies:
Good understanding of business analysis concepts, tools, and methodologies
Ability to facilitate, research, model and define requirements
Experience working in a scrum development process
Process Modelling and Problem Tracking.
Ability to work independently as well as in a team
Experience in using SQL to query databases and complete test cases is advantageous
Strong interpersonal and communication skills to help the team work together and to provide a good service
Behavioural Competencies:
Information gathering & Problem analysis.
Ability to facilitate, research, model and define requirements.
Good understanding of UX/UI design.
Experience working in an agile development process.
Quick problem solver with an eye for detail and accuracy
Experience in using SQL to query databases and complete test cases is advantageous.
Self-development.
Qualifications:
3-year tertiary qualification in relevant technical/analytical related field of study
Diploma in Business Analysis from FTI or equivalent
Experience
3-4 Years experience in an intermediate role within a formal business analysis environment
Experience within the Financial Services industry would be advantageous
Experience with Contact Centre work will be advantageous
Experience with Telephony, Automated Diallers,WhatsApp integration, and other communication technologies will be advantageous
Closing date: 04 July 2025Should you not receive a response within 4 weeks of your application, please consider your application to be unsuccessful.By submitting your application, you are giving Pepkor Payments and Lending implicit consent to the storage and processing of your personal information.Pepkor Payments and Lending is committed to creating equal employment opportunities.
