Front Office Manager | Malewane Lodge
The Royal Portfolio
- Hoedspruit, Limpopo
- Permanent
- Full-time
- The Front Office is the administrative hub for Malewane Lodge, Farmstead and Africa House, and as such requires a forward-thinking individual with a planned approach to assisting guests with their individual needs
- Manage the day-to-day operations of the Front Office
- Be the point of contact for guests, assist with guest/ reservations/ agent communication as well as inter-departmental communication (this requires 2way radio confidence as well as a positive telephone manner)
- Update daily guest arrivals/ departures and all relevant information on our daily “Daysheet” and updating any new information on Opera
- Manage the Reception and Boutique teams to reach all deliverables as set out in the Job Profile
- Oversee the performance of the Boutique, by promoting to guests, as well as managing, receiving and controlling stock items
- Co-ordinate all freight and shopping requirements
- Living, breathing and understanding the company's purpose and values
- Minimum 8 years in the Lodge/ Safari Industry
- 3+ years' experience in a Managerial role in a luxury 5* Front Office department
- Strong English verbal and written communication skills - additional languages beneficial
- Strong working knowledge of office procedures and basic accounting principles
- Great organisational and multitasking abilities
- Must be detail orientated
- Should be well versed in all digital communication channels
- Systems - Opera (PMS) and Microsoft Office are required
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.Similar jobs you might be interested in:Location: Hoedspruit
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