Retail Assistant Manager

People Dimension

  • Bela Bela, Limpopo
  • R11,000-18,000 per month
  • Permanent
  • Full-time
  • 16 days ago
Duties & Responsibilities * Stock ManagementStock Ordering- Place orders with factories and other suppliers- Follow up on orders- Manage deliveries, delivery dates and stock upon arrival- Manage stock order volumesStock Receiving- Receive ordered stock- Report delivery shortfalls, and damages- Follow up on non-received stock- Capture received stock on Meat MatrixStock controlling- Daily stock levels reporting- Run stock depletion reports- cashiers- Balance off with stock receiving- Manage stock levels thresholdManage stock shrinkage: stock losses/damages/dumpings
  • Housekeeping
  • Store cleanliness including, but not limited to all floors, bathrooms, office
spaces, passageways, isles, packing areas, chillers, freezers, cashier tillpoints and Deli (Hot Foods) area.
  • Always maintain high level of HACCP standards throughout the store.
  • Observe OHSA (Occupational Health and Safety) hazards and abide by
the rules and resulations of the Act.
  • Employee Management
  • Employee Recruitment
  • Onboarding and Induction of new employees
  • Training and Development
  • Employee Relations (Discipline in the workplace)
  • Performance Management
  • Employee Wellness
  • Employee Motivation
  • Store Organisation
  • Display of prodcuts on the the shelf and create attravtive displays at key
points in the store ex: check-out ques.
  • Be familiar with the merchandising material available from suppliers and
ensure employees are familiar with all in-store (current) promotions.
  • Re-arrangement of store shelves and products
  • Managing of non-moving items and display areas
  • Cash Management
  • Manage and assist with daily cash ups.
  • Minimise cash losses
  • Manage picking up and dropping off of cash in the store
  • Manage cash on ATM
  • Manage safety of cash movement within the store
  • Manage and keep the safe secure and locked at all times
  • Customer Service
  • Deliver excellent service to ensure high levels of customer satisfaction
  • Create a store that meets local needs by building an understanding of
customer-product preferences.
  • Manage and analyse customer complaints to get insights for
improvement of customer satisfaction
  • Be the custodian of customer experience and lead brand loyalty
  • Responding to customer complaints and comments promptly and
accurately.
  • Scan and analyse customer environment, purchasing patterns and initiate
activities that will influence customer behaviour including attracting newand retain existing customers
  • System Administration
  • Manage staff clockings via ERS.
  • Maintan and understand the system Meat Matrix.
  • Manage and maintain CCTV cameras.
  • Ensure availability of physical security guards in store.
  • Manage the alarm system internally.
Desired Experience & QualificationMinimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.Diploma/Degree in Retail or Business or related qualification will be advantageous
  • Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
  • Knowledge of stock management systems like ERP, Meat matrix, e.t.c
  • Knowledge and understanding of FMCG environment and related legislation
  • Management of perishable products with short shelf life especially in meat industry
  • Basic Understanding of retail consumer behaviour and purchasing trends
  • Basic Understading of the retail and meat market
  • Excellent verbal and written communication skills.
  • Proficient in MS Office Suite.
  • Demonstratable analytical skills.
  • Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
  • Excellent interpersonal skills and ability to communicate effectively.
  • Exceptional customer service and people management skills.
  • Energetic and self-starter.

People Dimension