Customer Service Coordinator

• Sales Administration

• Maintain and update sales records, reports, and databases.
• Liaise with the sales team to ensure accurate and timely order fulfilment.
• Monitor sales targets and assist in preparing performance reports.
• Manage and coordinate exports to various clients.
• Manage and coordinate orders from receipt to despatch.
• Customer Care

• Ensure all customer complaints and queries are resolved professionally and efficiently.
• Ensure a positive customer experience through excellent communication and problem-solving.Â
• Oversee after-sales support and service delivery.Â
• Analyse customer feedback to drive continuous improvement.Â

• Matric.Â
• Diploma or degree in related field.
• Proven experience in sales administration and customer service roles.Â
• Proficiency in CRM and sales management tools.Â
• Problem solving skills.Â
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills.Â
• Customer-focused mindset with a commitment to quality service.Â

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