Customer Service Representative

USA Global Marketing

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 13 days ago
Experienced Customer Service RepresentativeWe are looking for vibrant, energetic individuals with Customer Service Representative experience. Who is Meticulous, hardworking and can work well under pressure. We need a quick learner who can listen to instructions and follow it out as efficiently as possible.Remote position work from the comfort of your own home.Requirements:
  • Must be fluent and well-spoken in English. (MUST HAVE a good clear English accent)
  • Must have a minimum of 3 - 4 years recent Customer service/ Call centre experience.
  • Must have no other commitments such as jobs/ studies/ exams to finish off.
  • Laptop or PC Operating System Windows 10/11 with a 64bit processor (No tablets or cellular devices).
  • Computer literate.
  • Fibre connection with a minimum upload and download speed of 20mbps.
  • Headset USB 2.0 connection (No Bluetooth or Aux headsets).
  • Smart phone with WhatsApp essential.
  • Lan/Ethernet cable (plugged into Fibre router and computer for a stable connection).
  • Backup power supply for your router and PC in case of a power outage. Eg. a UPS (Uninterrupted power supply) or a Generator - MUST.
All requirements must be met in order for your application to be successful.Duties:
  • Work well under pressure.
  • Action the feedback /advice given by Management.
  • Use initiative and able to work independently.
  • Punctuality/Good attendance.
  • Need to be able to think fast on your feet.
  • Demonstrated the ability to follow complex instructions and complete assignments in the appropriate scope of time, leading to good results.
  • Make decisions in standard procedural matters without immediate supervision.
  • To maintain excellent working relationships.
  • Handling inbound calls.
  • Completing timely reports on employment activity.
  • Assists managers in preparation of various reports.
  • Informs and/or updates the executives and peers on relevant information in a timelymanner.
Further Information:
  • In this position you need to be energetic, target driven, enthusiastic and confident.
  • Must be able to think fast and on your feet, handling workload with ease.
  • Salary to be discussed in an interview.
Job Type: Full-timeWhen applying for this position please attach a voice note with your CV of an introduction of yourself.

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