Parts Manager | Ford Cape Town
- Western Cape
- Permanent
- Full-time
Position Overview To manage an organised and efficient parts department, and ensure effective parts availability through process management and accurate stock inventory control; providing a return on dealer capital invested in parts to achieve profitability, dealership Aftersales objectives and customer satisfaction.
Specific Role ResponsibilitiesKey Duties and Responsibilities:PARTS: -
- Ensure profit target achievement and return on dealer capital invested in parts inventory.
- Achieve industry leading standards of parts process efficiency and stock control.
- Manage inventory within the Parts area, ensuring that stock levels are optimal, and all inventory-related processes are adhered to. Establish individual parts inventory levels and balance them for maximum turnover.
- Ensure that parts inventory turns are a minimum of 12 -14 times per year.
- Prospecting new business.
- Accomplish objectives using proper purchasing procedures, inventory control, staff resource utilisation, security, pricing, selling tactics, displaying and advertising.
- Prepare and administer an annual operating budget for the parts department.
- Maintain a balanced inventory consistent with the requirements of the service department, ARC, wholesale accounts and the public.
- Establish pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty.
- Monitor and manage inventory to minimise obsolescence.
- Manage and ensure stock order procedures are per manufacturer’s processes.
- Ensure that stock orders represent at least 70-80 % or OEM required equivalent percent of all orders.
- Ensure that the Motus policy on the special ordering of parts is implemented and adhered to.
- Analyse sales, expenses and inventory monthly to maintain profit goals.
- Develop and administer a wholesale parts program to produce profit.
- Work with the Service Manager and ARC Manager to ensure a timely turnaround of parts needed for internal jobs.
- Provide technical assistance to parts department employees.
- Monitor daily reports and sales productivity; including tracking lost sales.
- Assists in the collection of past-due accounts.
- Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
- Responsible for achieving the annual budget of Parts Department.
- Manage financial (e.g. cash/debtor payments not outstanding more than the Motus specified time period; credit and stock adjustments signed off in accordance with business policy, etc.) and non-financial risk (e.g. compliance with the OHSA) within the departments.
- Maintain good housekeeping within the department/ dealership environment as well as departmental vehicle/s.
- Manage and improve environmental, health and safety standards.
- Hold weekly department meetings to ensure effective communication.
- Lead, manage, mentor, attract, retain, develop and monitor the performance of all parts department staff.
- Understands, keeps abreast of, and complies with changes in legislation and/or regulations that may affect parts sales.
- 8+ years relevant Parts experience in the automotive industry.
- A minimum of 3-5 years of relevant parts management experience in the automotive industry.
- Matric/Senior Certificate
- Recognised relevant industry related qualification (or working towards) – highly desired.
- Recognised Management Diploma or Certificate – an advantage.
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- An effective understanding of financial budgeting and forecasting principles.
- An effective understanding of relevant technology and systems.
- An effective understanding of the Environmental and Occupational Health & Safety Acts.
- Have sound communication skills in English and language commonly spoken in the area (speak & write).
- Interpersonal competence; effective at working with people.
- Leading, supervising and people management competence.
- Tactical parts management skills and expertise.
- Planning and organising
- Commercial acumen and thinking.
- Mechanical insight
- Systems- and process-oriented
- Analytical
- Problem solving skills
- Delivering results and meeting customer expectations.
- Coping with pressure and setbacks.
- A team player
- Decision making and action orientated.
- Conflict resolution
- Impact and Influencing
- Initiative
- Perseverance
- Adaptability
- Some who values and builds relationships.
- Alignment with the brand.
- Positive thinking