Regulatory Compliance Consultant
Brilliant Professional Services
- Umhlanga, KwaZulu-Natal
- Permanent
- Full-time
We are seeking a detail-oriented and customer-focused Regulatory Compliance Consultant to join our team. In this role, you will be responsible for verifying sales transactions, ensuring accuracy and compliance with company policies, and delivering an exceptional customer experience. Your ability to communicate clearly and professionally will be crucial in confirming order details, addressing customer inquiries, and preventing fraudulent transactions.Key Responsibilities:
- Ensure that all sales comply with the company policies, compliance standards, and quality assurance guidelines.
- Confirm customer orders, pricing, and payment details to prevent errors or fraudulent activity.
- Address customer concerns, clarify product or service details, and provide necessary support.
- Document verification outcomes and maintain accurate records of transactions and client’s personal information.
- Collaborate with the sales team to resolve discrepancies and improve processes and customer experience.
- Report suspicious or unauthorized transactions to the appropriate department for further investigation.
- Previous experience in regulatory compliance, customer experience, or a related field preferred.
- Strong communication and interpersonal skills.
- Attention to detail and ability to identify discrepancies.
- Proficiency in using CRM software and data entry systems.
- Ability to handle confidential customer information with discretion.
- Problem-solving skills and a proactive approach to resolving issues.