Receptionist

Welcome guests warmly and provide a professional first impression
Handle check-ins and check-outs efficiently
Answer phone calls, emails, and in-person inquiries promptly
Provide accurate information about rooms, services, and hotel facilities
Maintain the reservation system and update guest details as needed
Process payments and issue invoices or receipts
Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences
Manage guest complaints or concerns and resolve them professionally
Keep the front desk area organized and presentable
Maintain confidentiality of guest information and follow hotel policies