Your responsibilities will include:Being our customers trusted advisor: build strong and lasting relationships with your customers and position yourself as their trusted advisor to help them realise their goals with the company.Driving retention : drive retention with proactive engagement, spotting risks early, and solving problems like a pro.Expanding revenue: identify and close revenue opportunities through expansion and cross-sell across your Book of Business.You have a strong commercial nous to make it happen.Collaborating seamlessly: collaborate with our Ops, Sales, Marketing, RevOps and Finance teams to ensure an excellent customer experience.Owning the bigger picture: help improve team efficiencies and scalability, by driving projects and initiatives that make an impact - beyond just your day-to-day.Leading from the front: you mentor more junior team members and show them what a best-in-class CSM looks like!Skills & Experience You have: 6+ years in a CSM role, ideally with some Senior CSM experience and with a higher volume of accounts.Youve seen it all and know how to handle the tough stuff. Awesome communication skills that make it easy to build rapport with customers and teams.Organized and on-point, juggling multiple tasks with ease and bringing strong problem-solving skills to the table.Strong numeracy skills: youre comfortable with numbers (think tax, net/gross, and FX rates - sounds more boring than it actually is, we promise!)Startup mentality: You thrive in fast-paced environments, love the variety of a startup role and rolling up your sleeves.Proven track record in driving revenue growth and managing customer portfolios.Project leadership: Experience in driving initiatives and getting stuff done beyond the everyday grind.Qualification: Bachelors DegreePreferred Skills: Experience with Salesforce and Monday.com Experience working in a tech startup / scale-up
