Installation Support Technician
- Pretoria, Gauteng
- R8,000-12,000 per month
- Permanent
- Full-time
- End to end process of assisting Installers to ensure that they installed the required equipment as per the company Standard.
- Assisting Customers with First Line Support Issues on all our Connectivity solutions if required.
- Communicating with the installer and customer with regards to the installations.
- Share installation communication with different departments internally to ensure billing is activated.
- Testing of faulty equipment at our offices in a Lab environment and communicate the same.
- Follow the installation process in a timeously manner to ensure all departments, customers and installers is communicated with.
- Planning of installation dates, ensuring that all parties involved are kept informed on the happenings of the installation.
- Assist the Order fulfilment team with installation planning (projects with multiple installations).
- Stay up to date with new solutions and products.
- Proven work experience in a ISP environment as a First Line Support Technician or Installations Support Technician.
- Minimum 1 year working experience in similar role.
- Must have a knowledge of networking and Wi-Fi technologies.
- Hands-on experience with MS Office Suite as well as an ITIL based call logging program.
- Certification in A+ N+ or relevant field (advantageous)
- Matric
- Certification in A+ N+ or relevant field (advantageous)
- Excellent verbal and written communication skills.
- Excellent organizational and multitasking skills.
- A positive attitude and strong work ethic.
- Customer Service orientated.
- Professional
- Willingness to expand his / her knowledge.
- A team player with high level dedication.
- Ability to work under strict deadlines.