Centre Manager
Tower Group
- Johannesburg, Gauteng
- R18,000-22,000 per month
- Permanent
- Full-time
- Be the first point of contact for all clients when there is a complaint/query or a question on
- Create an excellent first impression and a welcome feeling for any client or visitor,
- Takes pride in the appearance of the centre and ensure all areas are of a high standard
? Reception area
? Café / Canteen
? Business lounge
? Meeting rooms
? Canteen seating area
? Hot desk area
? Gym (where applicable)
? Toilets
? Parking area
? Garden (Where applicable)
- Is responsible for client retention in the centre by
? Up sell existing clients that don't have certain products e.g :
o Parking
o Beverage fee
o Making use of centre printer
o Stationery orders through the centre team (with a 15%
handling fee added)
o IT Support
- Host regular formal/informal meetings with clients to determine their experience with
- Exceed clients needs, handle complaints promptly and professionally. Ensure all
- Become the point of contact for when clients need information and assistance, must have
the ability to deliver in an exceptional and timely manner.
- Ensure that all client complaints/queries are handled until they are 100% resolved. Ensure
- Always has true intention to go above and beyond the expectations of a client, must have
- Ensure Director is always informed of all queries, complaints or compliments etc must be by
- Responsible for the preparation of offices before new clients move in:
? Setting up the office according to the clients specification
? Ensure furniture is presentable and that there is nothing missing
? Ensure the “Snag list” is completed before client moves in
? Ensure welcome packs are ready for clients arrival
? Ensure access tags, remote controls is all in order for client on arrival
? On arrival give clients the procedure to purchase WIFI vouchers
? Issue WIFI codes where needed
? Issue phone codes where needed
? Make sure the centre staff are aware of a new client move in especially
canteen. Introduce the client to your team
- Registering IT Logs with IT (Copy Director in)
- Ensure New Client Files are correct - ensure that there is a file for every new client before
the CM's duty to get the information
- Purchase Orders:
? Ensure Purchase orders are completed correctly for purchases
? Present a purchase order payment list every Monday, before 3pm to the
accounts department
- Age debtors:
? Is responsible for the collection of the debtors
? Will follow instructions from the finance department
- Checking client payments are all up to date for rent roll on the 15th of a month: (Centre
? Canteen debts
? Internet usage
? Boardroom Bookings
? Stationery orders
? Printing/copying
- Ensure vending machine is properly stocked with variety of goods and is working properly
- Cleaning supplies:
? Weekly stock take of supplies (given by cleaners)
? Spot check weekly that stock take vs actual does correspond
? Control systems for supplies
- Canteen:
pods, General purchases like milk/bread etc (Purchases must be CM
approved)
? Continually be on the lookout for new suppliers & deals
? Stock take - Cook/Barista to present to daily, must include all perishable
stock and non-perishable stock
? CM to do spot checks weekly “stock take vs actual”
? CM to present to Accounts : (Copy NOM)
- Daily Cash Up
- Daily sales
- Stock Take Document
- Responsible for Canteen Float Cash on hand
- CM is responsible for the running of the canteen
- Ensure the boardrooms are ready for client use, if there are special requirements e.g:
? Lunch requirements (arrange for order to be taken at tea break)
? Beverage requirements
? Flip chart, pens
? Must ensure that everything is in order before the client uses the
boardroom.
- Provides admin support including but not limited to: (Along with receptionist)
? Ordering office supplies
? Preparing and booking meeting rooms
? Other administration/secretarial duties
- Delegate duties and ensure deadlines are met and customer needs are met.
- Embraces the brand and sets an example for the team of high performance, providing
- Manages the fingerprint security system by instructing Reception and asking IT for
- Overseas the operations of the centre, including:
? Maintenance/operations (suppliers/plumbers etc)
? Globe replacements (ensure all globes are working)
- Responsible for the front of house and centre housekeeping.
- Receptionist ensures attendance register is completed daily and gives to CM.
- CM to do a monthly audit of the attendance register for permanent & casual staff,
- Emailing monthly rent roll list to accounts
- Attaining quotes and ordering furniture, signage, flags etc (Director must approve)
- Assisting receptionist to answer the switchboard, welcome visitors at the entrance/gate
- Responsible for the cleaning staff and ensuring they carry out their duties effectively, to a
- Ensure cleaning staff daily schedules are always up to date and adhered to.
- Ensure gardener is sufficiently tasked with duties for the day, ensure the duties are carried
- CM is responsible for all disciplinary meetings/actions (Guided by the Director or LabourNet
- From time to time the CM may be required to do tasks for the company using his/her own
- Assisting clients with printing, binding and copying (when receptionist is unable to)
- Keeping track of clients printing, binding, copying at reception printer (when reception is
- Relieve receptionist during lunch/leave or sick leave
- In the event that the Sales Executive (SE) is off ill, the CM must step in and assist with new
meetings made by the SE
- CM must always ensure LeadTrekker is updated and all information is current
- Responsible for mentoring and training of all existing and new staff within their team
- Responsible for conducting performance appraisals with his/her direct team
- Manage the overall performance of the his/her team to ensure they are meeting and
- Together with the Human Resources Manager, address any staff issues/concerns directly