Business Analyst: CEC

• Gather business requirements and translate them into functional requirements for improvement and enhancement.
• Meet with users to gather requirements for project definition.
• Manage multiple initiatives simultaneously.
• Elicit requirements using interviews, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
• Become a subject matter expert on our data, processes, and business methodologies.
• Collect multiple streams of data and decompose them into concise specifications.
• Develop requirements according to documentation standards.
• Analyse existing procedures and evaluate requested requirements to identify system improvements and process changes.

• Decompose high-level business requirements into an appropriate level of business rules and detailed user, functional, and non-functional requirements using alternative views such as flows, diagrams, models, and use cases when applicable.
• Perform business impact analyses and business case development with line managers on any change that is proposed on the current environment.
• Measure and baseline all current main value chains' performance and comparison of the To–Be process performance
• Provide and identify opportunities for optimisation
• Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
• Delivery and engagement within the project pipeline
• Improve processes within the organisation to increase the level and quality of service provided to internal and external stakeholders.
• Deliver a solution that helps the organisation operate efficiently, minimizing operational costs and maximizing profitability.

• Maintain an agreed set of artifacts and lead business process mapping and efficiency work, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirements, to support the wider change agenda.

• Be a liaison between Product Development, Technology, and internal business units including Customer, Go To Market, Sales, Operations, Fraud, Risk and Compliance.
• Collaborate with technical staff to determine system specifications and requirements.
• Counsel and advise users on system capabilities and processes.
• Manage and coordinate all change activities within project

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Demonstrate consistent application of internal procedures.
• Plan and prioritise, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change.

• Manages Complexity
• Optimizes Work Processes
• Ensures Accountability
• Action Oriented
• Business Insight
• Collaborates
• Drives Engagement
• Customer Focus

• Analysis
• Requirements Elicitation and Facilitation
• Verbal Communication
• Business Process Modeling (BPM)
• Understands Customer Needs
• Managing Change
• Managing Change
• Project Management
• Stakeholder Expectation Management

• Bachelor's Degree preferably with major or additional certification in Business Analysis, Commerce, Information Systems or Project Management

• Minimum 5 - 8 years progressive experience within a big data environment, including Banking, Finance, Mobile Network, Value Added Reseller, Payments or eCommerce environment.

Blue Label Telecoms