General Manager - Boutique Hotel - Plettenberg Bay

Plettenberg Bay, Western Cape
Permanent
Full-time

7 days ago

Closing Date: 2025-09-27Job Type: PermanentJob Level: ManagementExperience: Between 5 - 7 YearsEE/AA: NoSummaryGeneral Manager – Boutique Hotel - Plettenberg BayWe are seeking an experienced and motivated Hotel General Manager to oversee the operations of two luxury boutique hotels in Plettenberg Bay, Western Cape.This is a unique opportunity to lead two well-established properties:

21-room boutique hotel (with expansion plans over the next 2 years)
13-room luxury boutique hotel offering an intimate guest experience

The role requires a hands-on hospitality leader with a proven track record in managing boutique or luxury hotels, ensuring exceptional guest satisfaction, and delivering strong financial results.DescriptionKey Responsibilities of the General Manager:

Oversee daily hotel operations across both properties, including front office, food & beverage, housekeeping, and maintenance
Lead and motivate a team of 60 staff members across both hotels
Deliver a world-class guest experience and maintain 4–5 star service standards
Recruit, train, and mentor hotel teams to ensure service excellence
Manage budgets, forecasting, and financial reporting for both properties
Implement cost control measures while maximizing revenue and profitability
Develop and execute sales, marketing, and revenue management strategies
Uphold health, safety, and compliance standards across all departments
Build strong relationships with guests, local suppliers, and key stakeholders

Minimum RequirementsCandidate Requirements:

Proven experience as a General Manager or Hotel Manager in a luxury/boutique hotel environment
Strong leadership and team management skills with experience overseeing large hospitality teams
Solid knowledge of hotel operations, finance, and revenue management
Passion for hospitality, guest service, and luxury travel experiences
Ability to thrive in a dynamic environment and drive growth

Location:Plettenberg Bay, Western Cape – one of South Africa’s top coastal destinations, known for its beaches, nature reserves, and luxury travel experiences.This is an exciting opportunity for a hospitality professional looking to take the next step in their career and lead two boutique hotels with a combined 34 rooms and 60 staff in a growing hospitality group.This job not for you? - go to our job listing page for more exciting opportunities: https://hospitalityjobsafrica.com/jobs/

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