Receptionist
Dream Hotels & Resorts
- Hluhluwe, KwaZulu-Natal
- Permanent
- Full-time
- Welcome and Greet Guests: Provide a warm and friendly welcome to guests upon arrival, while also efficiently and accurately assisting with check-in and check-out processes.
- Reservation Management: Handle reservation requests to ensure accuracy and timely confirmation, and maintain an organized system for tracking reservations, room availability, and related requests.
- Customer Service: Promptly and professionally address guest inquiries, concerns, and special requests, while also providing information about hotel facilities, services, and local attractions.
- Communication: Efficiently handle phone calls, emails, and in-person inquiries by directing them to the appropriate departments, while also relaying messages and information to guests and staff members as necessary.
- Administrative tasks: Perform administrative duties such as data entry, filing, and maintaining guest records, while also managing cashiering responsibilities including processing payments and balancing cash drawers.
- Problem Resolution: Resolve guest issues and complaints in a timely and effective manner, ensuring guest satisfaction.
- Collaboration: Coordinate with other hotel departments to ensure smooth communication and guest services, while also collaborating closely with housekeeping to manage room turnovers and maintain cleanliness standards.
- Security and Safety: Maintain a secure and safe environment by monitoring guest access and following safety protocols.
- Upselling: Promote hotel amenities and services to guests, encouraging additional bookings or purchases.
- 1 - 2 years relevant front of house or related experience
- 2 years solid customer service experience
- Previous experience in a customer service or receptionist role
- Experience within the Hospitality & Tourism Industry (preferred)
- Customer Service Orientation: Being polite, approachable, and helpful to create a positive impression, actively listening to inquiries, and providing clear and accurate information.
- Communication Skills: Expressing oneself clearly, both verbally and in writing, adapting communication style to different situations, and effectively managing phone calls and messages.
- Organizational Skills: Summary: Managing multiple tasks simultaneously, maintaining an orderly reception area, and efficiently handling appointments, schedules, and administrative duties.
- Adaptability: Handling unexpected situations and changes with composure, being flexible in responding to inquiries, and maintaining professionalism in dynamic environments.