Vice President - Healthcare Operations Management (Clinical Data Abstraction)
- Cape Town, Western Cape
- Permanent
- Full-time
- Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
- Drive operational efficiency, cost optimisation, and performance improvements across teams
- Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
- Ensure SLA adherence and maintain high levels of client satisfaction
- Build and mentor high-performing teams, focusing on employee engagement, development, and retention
- Support leadership in business development initiatives and process improvement strategies
- Monitor financial performance, including revenue, gross margin, and operational KPIs
- Graduate qualification required; postgraduate qualifications advantageous
- Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
- Proven experience managing large contact centers and client relationships
- Strong analytical, decision-making, and prioritisation skills
- Excellent communication and interpersonal skills
- Demonstrated ability to manage and develop high-performing teams
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