Administration Clerk - NIGHT SHIFT - WORK FROM HOME
- South Africa
- R7,000 per month
- Permanent
- Part-time
Hours: Monday to Friday | 1:00 AM - 9:00 AM (SA Time)Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200+ employees across Australia, the Philippines, and now South Africa - creating exciting opportunities for motivated individuals!They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit.Role Summary:The role is working with one of their clients, helping them manage various administrative duties.Key Responsibilities:
- General ad hoc administrative tasks as assigned by your customer
- Execute on service-related tasks
- Handle escalated customer issues and provide timely resolutions
- Assist in developing and implementing policies and procedures
- Maintain customer records, update databases, and ensure accurate documentation of interactions
- Data entry, order processing, quoting, researching, calendar management
- Respond to customer inquiries in a professional manner, through email, chat and calls
- Fluent in English (written and spoken)
- Minimum 3+ years' admin experience
- Matric + tertiary qualification preferred (or equivalent experience)
- Strong understanding of admin principles, best practices, and problem-
- Proficient with CRM software and support tools
- Excellent interpersonal and problem-solving skills
- Strong interpersonal skills to build relationships with customers and internal teams.
- Able to work independently and follow processes
- High attention to detail
- Ability to work independently and make decisions while following company policies
- A proactive and customer-focused mindset with a commitment to service excellence
- Reliable internet (min 20Mbps)
- Dedicated, quiet home workspace
- Willingness to use productivity/time-tracking software
- Proficient in Microsoft Office and Google Suite
- Quick to learn new systems and processes
- Exposure to AI tools like ChatGPT or Gemini
- Strong team player with independent working ability
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