Sales Manager

Imforce Recruitment

  • Durban, KwaZulu-Natal
  • Permanent
  • Full-time
  • 2 days ago
Desired Experience & Qualification
  • Experience: 58 years in sales, with 23 years in a leadership role within homeware, décor, or B2B
  • Leadership: Strong track record of leading and developing sales teams
  • Industry Knowledge: Deep understanding of homeware, curtains, and drapery hardware
  • Communication: Strong verbal and written skills; confident with clients and teams
  • Analytical Skills: Able to spot trends, evaluate performance, and act on data
  • Technology: Comfortable using CRM tools, Excel, PowerPoint, and similar tools
  • Travel: Open to regional and national travel (up to 60%)
Duties
  • The ideal candidate will know the South African retail market wellespecially in home décor, curtains, and drapery hardware.
  • Roll out regional sales strategies in line with company goals.
  • Spot growth opportunities in the local homeware retail market.
  • Adjust strategies as needed to stay competitive and relevant.
  • Lead and support a team of Sales Reps to reach their full potential.
  • Hold regular check-ins and performance reviews.
  • Build team spirit through monthly sessions and shared learning.
  • Build lasting relationships with key retail buyers and decision-maker.
  • Guide the team in closing deals and managing client expectations.
  • Make sure product displays are impactful and accessible to shoppers.
  • Track team performance against sales targets and KPIs.
  • Share regular sales reports, insights, and areas for improvement.
  • Use tools like CRM (e.g. RMT) to stay on top of activity and progress.
  • Keep an eye on market trends, shopper habits, and competitors.
  • Collect feedback from the field and from retail partners.
  • Share insights with Product and Marketing to guide product planning.
  • Manage the marketing/sample budget responsibly.
  • Forecast performance and allocate resources wisely.
PROBATION PERIOD AND PERFORMANCE REVIEW
  • Probation: 6 months with close performance monitoring
  • Initial Review: At 3 months to check progress and alignment
  • Annual Review: Post-probation, covering team growth, sales results, and individual impact
KEY PERFORMANCE INDICATORS (KPIs)
  • Sales Growth: Deliver at least 30% annual growth in the region
  • Target Achievement: 90% of the team hitting monthly targets
  • Customer Satisfaction: Maintain 85%+ satisfaction rate
  • Product Visibility: Ensure strong placement in a defined % of stores
  • Team Development: 100% of team members have growth plans and regular training
  • Lead Conversion: Improve retail lead-to-sale conversion by X%
Location: Durban (or nearby); national travel required
Reporting To: CEO / General Manager / Head of Strategy
Reports: Sales Representatives & Merchandisers (if applicable)

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