Customer Service Centre Agent
- Cape Town, Western Cape
- Permanent
- Full-time
- Matric – essential
- 3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.
- Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of function – essential.
- Technical proficiency and an understanding of the products and services.
- Support customer interactions across various channels.
- Remain knowledgeable of performance requirements, brands, products, programmes and process documentation.
- Ensure necessary systems are updated accordingly.
- Provide accurate, valid, and complete information to customers.
- Ensure all Service Level Agreements are adhered to.
- Take the necessary steps to drive up customer retention.
- Proactively seek ways to continuously improve the customer experience.
- Identify and escalate potential system and process improvements.