SAMSUNG PRODUCT CONSULTANT

Johannesburg, Gauteng
Permanent
Part-time

24 days ago

We are looking for a Product Consultant in Joburg north to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.As a Product Consultant, you will be responsible for:1. Customer Experience Management

Manage customer vetting and registration
Manage rental process
Gather feedback and suggestions from customers to continuously improve the rental service
Monitoring and managing inventory including the storing, tracking and maintenance of equipment

2. Inventory Management

Monitoring and managing inventory including the;
Storing
Tracking
Maintaining of equipment
Charging devices

3. Managing & Ensuring Compliance

Standards & Discipline Management
Brand Management & Compliance onsite
HSSE compliance
Non-Compliance Escalation
Reporting and KPI's

Delivery of Quality Reporting & Insights
Feedback on what is working and what is not working,
Red flag escalations of issues encountered on the sites,
Speedy response to resolve issues that are encountered,
Provide insights gained from customer interactions

4. Administration

Capture daily, weekly and monthly reports based on customer interactions and sales
Identify challenges and corrective actionsCustomer Satisfaction and Service
Gather feedback from customer complaints, queries and requests and ensure resolution
Build and maintain strong working relationships

2-3 years’ experience in sales||Essential / Minimum|0-5 years|
Diploma/NQF level 5
Sales acumen
Marketing principle knowledge
Customer service skills
Administration skills
Communication skills (verbal & written)
Computer literacy – MS office suite

Smollan

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