Recoveries Consultant

• Secure a minimum number of settlements per month in line with set targets
• Secure payments of these settlements and ensure payments are received in line with set targets.
• Finalize all claims due for finalization.
• Ensure completion of and maintenance of data accuracy.
• Daily align to reporting and or data completion requirements.
• Effectively managing diary system.
• Continuously update and maintain file and claim records.
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and
• Align own behaviour with the organisation culture and
• Achieve own performance objectives.
• Actively participate in own professional development and career
• Proactively ensure use of time, resources, money, materials or equipment is in line with policies and
• Build positive customer relations and solve or escalate customer queries and complaints
• Manage a portfolio of uninsured recovery matters.
• To ensure that from both a profit and efficiency point of view the claim is managed appropriately within the contingency area.
• To effectively manage the potential, costs, and risks of claims.
• To ensure excellent Customer Service experience.
• Adherence to Standard Operating Processes, practices, and procedures.
• Adherence to Service level Agreements with internal and external partners.
• Process all broker and intermediary recovery claims to secure a successful recovery, ensuring that efficiency, productivity, and superior customer service are shown.
• Ensure Contingency is the appropriate action.
• Conduct viability assessments
• Ensure estimates are raised accurately and timeously
• Appointment of attorneys, contingency agents, tracers, loss adjustors, investigators.
• Providing all supporting documentation to attorneys and contingency agents
• Regular tracking of claims status on all systems
• Manage attorney and contingency agents and ensure that performance is aligned with SLA & Fee Agreement.
• Vetting of fee invoices.
• To effectively manage turnaround times as per standard operating process and service level agreements
• Ensure integrity on data and financials.
• Monthly Tracking and auditing of claims.
• Maintain service, quality, and desired outputs.
• Engage regularly in team or group problem-solving weekly meetings.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
• Track payments and receipting.
• Provide customer services in line with quality and performance standards.
• Build positive customer relations and solve or escalate customer queries and complaints.
• Answer telephone and email queries.
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
• Proactively suggest improvements in customer service and relations where applicable.
• Identify and recommend areas / ways to improve processes.
• Develop work routines in line with operational plans / schedules to achieve service delivery goals.
• Align own behaviour with the organisation culture and values.
• Achieve own performance objectives
• Actively participate in own professional development and career path and be aware of capacity building initiatives (i.e., development programmes, training, mentorship, coaching etc.)

Hollard