Job Summary PURPOSE OF THE JOB To assist with receiving and dealing with calls in the Call Centre. Provide personalized service to our customers and service providers. To make sure their queries are resolved in a single contact. Key Performance Areas will include, but not limited to: Receive and handle general enquiries and query received in Call Centre Answer 80% of calls within 20 seconds. Receive and handle 100 - 120 calls per day. 100% accurate logging of query while on the call or during the wrap up time Attending to Walk in and correspondence queries. Ensure that queries are referred to the Call Centre Team Leader Qualifications, Experience and Skills Minimum Matric/Senior Certificate or relevant NQF level 4 qualification. 6 months Call centre Knowledge of medical aid administration system Call Centre Knowledge in a Client and Service environment. Good communication and interpersonal skills are essential. Computer literacy is essential. Competencies Professional and solution focused. Accountable, responsible and ownership approach Organized and attentive to detail Work under pressure and meet deadlines. Multi-task and priorities. Customer centric and results driven orientated. Excellent Communication both written and verbal Excellent interpersonal skills including high ethical standards. Salary: R10,000.00 - R19,000.00 per month base on experience Please send your CV to mafoko.hiring @ gmail.com