Head of Product

Cape Town, Western Cape
Permanent
Full-time

1 month ago
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Our client is hiring a Head of Product to help drive their strategy, development, and execution of their B2B2C product ecosystem. You’ll unify design, engineering, marketing, sales and support around a customer-centric vision - driving adoption, retention, and revenue across mobile apps, management software, dashboards, and portals. While this is a strategic leadership role, they are a lean team- so you’ll be close to the detail: validating ideas directly with users and landlords, mapping flows, writing product specs, and working closely with engineers to get things shipped. From helping to shape the product roadmap to improving UX across every touchpoint, you’ll be instrumental in building a world-class platform experience for users, tenants, landlords, and operators. You must bring strong product instincts, technical fluency, and the ability to balance strategic thinking with hands-on execution.Key Responsibilities:Product Strategy & Ownership:

Help define, prioritize, & manage the full product roadmap (app, dashboards, portals, partner APIs).

Translate business goals into clear product initiatives, features, and experiments

Prioritize ruthlessly: segment inputs from across the org and balance impact, effort, and timing

Monitor competitors and market trends to identify opportunities and risks • Lead ideation, prototyping, testing, and refinement of new and existing features.

Product Execution & Delivery:

Manage & maintain the product backlog and work with dev teams to define sprints, milestones,& timelines

Write clear requirements and specs for new features and products and stay involved through QA and delivery

Build and maintain a user testing framework across all personas (User, Tenant, Visitor, Landlord, Operator)

Use wireframes, feedback loops, and iterative design to validate feature releases.

UX/UI & Customer Experience

Own UX across all digital interfaces, ensuring consistency and ease of use.

Identify and resolve friction points to improve conversion, retention, and overall satisfaction.

Guide the design of interfaces across apps, payments, portals, and dashboards.

Map and improve core user journeys - from mobile access for drivers to reporting tools for tenants, dashboards for landlords, and operational tools for parking staff.

Build feedback loops from users, tenants, and landlords to inform design and feature prioritization.

Define and track KPIs related to engagement, satisfaction, and feature performance.

Platform Integration & Experience

Act as the lead contact for all integration partners-ensuring clear scoping, aligned delivery, and effective communication

Manage integration flows for key partners (e.g., loyalty platforms, gyms, retailers, and payment gateways).

Collaborate on API design and UX to ensure seamless co-branded experiences.

Ensure consistent cross-platform functionality (App ↔ Kiosk ↔ Portal ↔ Dashboard).

Team Leadership & Collaboration

Align product goals with commercial, operations, marketing, support, and sales teams

Work closely with leadership on trade-offs, prioritization, and overall product direction

Communicate progress, plans, and decisions clearly across the company

RequirementsWhat We’re Looking For

7–10+ years of product experience (ideally at either or both B2B / B2C tech-driven companies)

Proven and demonstrable success delivering mobile-first and cloud-based products.

Strong UX sensibility and hands-on experience with design systems and wireframing.

Strong technical fluency - able to engage on architecture, APIs, integrations, and backend/frontend trade-offs.

Commercially minded-able to link product work to value and monetization. • Excellent communication and stakeholder alignment skills.

Entrepreneurial spirit-hands-on, analytical, and resourceful.

Bonus Points

Experience launching products that blend digital + physical components

Background in PropTech or IoT-enabled environments.

Familiarity with parking, real estate, or smart mobility ecosystems.

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