Product Head: Health Insurance

• Build collaborative working relationships across teams and functional lines to enhance work delivery, collaboration and innovation (Both within FNB Life and across FirstRand group stakeholders)
• Build and retain a high performing team of Product Managers and Product Specialists driving the portfolio growth
• Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
• End-to-end Business casing of any potential growth opportunities available for the portfolio
• Primary focus on retail product management but with the ability to navigate and support implementation of employer group offerings as well.
• Seek out and identify new collaborative partnership opportunities where linked product and/or service offering opportunities are apparent and execute on commercial negotiations, approval processes and enablement
• Control expenditure and identify process improvements to contain and reduce costs
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Ensure development and continuous value add improvement
• Manages risks in own area of responsibility
• Consume and apply data insights and knowledge to remain strategically responsive and competitive.
• Identify opportunities to expand customer base with potentially profitable customers
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan, organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in
• Ensure product knowledge and advice is technically accurate
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service
• Conduct competitor analysis to identify opportunities to innovate new value propositions
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey
• Monitor customer feedback reports and align processes to maximise efficiencies
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product
• Coordinate and facilitate all approved strategic projects from inception to final execution, including post implementation evaluation
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
• Develop an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Live the FirstRand promises.

• Qualification: BSc Actuarial Science, Business science, Mathematics or Statistics equivalent
• Fully qualified Actuary
• An MBA will be advantageous
• 6+ years' experience in a Health insurance environment with experience across both analytics and business facing product management.
• Good understanding of the demarcation regulations within the long and short-term Insurance Act (LTIA and STIA) and an understanding of the Medical Schemes Act
• Provide key insights and stay abreast of shifts in the regulatory and industry component of health insurance and medical scheme industry.
• Medical schemes industry experience is advantageous
• Strong analytical and problem-solving skills
• Good communication and presentation skills
• The ability to adapt and being flexible
• Strong networking and relationship building ability
• Think beyond the requirement and solution for today and the future

FirstRand