Outbound Tele-sales Consultant

Cape Town, Western Cape
Permanent
Full-time

4 days ago

Life Outbound Sales ConsultantOur client is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business of our client, which comprises a large force of both tied and independent intermediaries. They are dedicated to meeting the financial needs of our clients. Their vision: “We aspire to be the best at building enduring relationships by connecting clients with our client through intermediaries and directly. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life’s financial questions. Ultimately, we grow and protect wealth.What will you do?

Selling products telephonically

Achievement of sales targets and objectives

Adherence to Quality and Compliance processes to minimize business risk

Manage your quality & compliance against benchmarks to minimize business risk, with the client in mind • Maintain optimal operational efficiencies based on productivity measures

Adapt and change to fit in with changing business operational requirements

Resolve complaints and objections

Build and maintain good client relationships

Managing information regarding new products, rate changes, rulings, training updates etc.

Keep abreast of developments and trends in the industry – self learning • Ensure commitment to the FAIS Fit & Proper qualification requirements

Qualification & experience

Grade 12 or a relevant NQF 4 qualification

2 years’ experience within a Sales Outbound Call Centre, or at least 2 years’ face-to-face sales experience (with targets attached to the sales)

Financial services experience (advantageous)

Knowledge and skills

Good understanding of Financial Services Industry related legislation and regulation • Understanding of sales processes and servicing industry

Outbound Sales experience is required

Fluency in English and one other South African official language

A clear criminal and credit record

Commitment to the FAIS Act and meeting Fit & Proper qualification requirements • Willingness to work overtime

Personal qualities

Selling skills

Computer literacy

Communication

Planning and organising

Building and maintaining relationships

Treating Customers Fairly

Results Driven/Achievement orientated

Continuous learning

Tenacity

Start Date:This intake starts in August/September

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