General Manager (GM)
Dream Hotels & Resorts
- Gardens, Cape Town
- Permanent
- Full-time
- We are currently seeking a dynamic and experienced Hotel & Resort General Manager to lead one of our flagship properties, Avalon Springs. Avalon Springs Resort is renowned for its top-notch hospitality and natural hot springs, nestled between the picturesque mountain ranges of Montagu.
- The resort offers large wooden mountain chalets, well-appointed self-catering apartments, and luxurious hotel rooms.
- As the Hotel & Resort Custodian (General Manager), you will be responsible for overseeing all aspects of the hotel and resort operations, ensuring the highest standards of guest satisfaction, financial performance, and employee engagement.
- You will play a pivotal role in shaping the guest experience, maintaining the property's reputation, and driving the achievement of business goals.
- Dream Hotels & Resorts is an equal opportunity employer and values diversity in the workplace.
- Sales & Marketing
- Collaborate with the sales and marketing team to drive revenue and occupancy
- Develop and implement effective sales strategies to attract new business.
- Cultivate relationships with key clients, partners, and industry stakeholders.
- Identify ideal clientele and develop strategies to build relationships.
- Collaborate with the Head office People Team with recruitment, training, and develop a high-performing team.
- Foster a positive and inclusive work environment. Develop and maintain a good working relationship with all employees.
- Conduct regular communication meetings, employee appraisals, and training
- Quality assurance
- Ensure compliance with brand standards, industry regulations, and legal requirements.
- Conduct regular inspections to maintain the highest levels of cleanliness and maintenance.
- Compliance and Licensing: Ensure compliance with relevant government and local authority legislation. Responsible for the validity of license
- Community Management
- Build and maintain positive relationships with the local community.
- Represent the hotel and resort at community events and industry associations
- Operational Leadership
- Provide strategic direction and leadership to all hotel and resort departments.
- Oversee daily operations to ensure seamless guest experiences.
- Implement and maintain high-quality standards across all departments.
- Oversee building projects and refurbishments in self-catering units and public areas.
- Maintain the resort at the highest standards, implementing an efficient preventative maintenance program.
- Maximise room availability while practicing continued cost control.
- Attend conferences, seminars, and other events as directed by the Group.
- Guest Experience
- Foster a culture of exceptional customer service and guest satisfaction.
- Through commitment to resolve all guest complaints and ensure high customer care standards.
- Respond promptly to guest feedback and implement improvements as needed.
- Implement innovative initiatives to enhance the overall guest experience.
- Personally Develop a culture of top-class customer care among the staff.
- Financial Management
- Develop and manage the annual budget in collaboration with executive leadership.
- Monitor financial performance, analyze variances, and implement corrective actions.
- Identify revenue-generating opportunities and cost-saving measures.
- Adhere to agreed budgets and develop standards based on occupancy to control costs.
- ESSENTIAL
- Bachelor's degree in Hospitality Management or related field.
- 5-8 years of 4-star resort operations and leadership experience.
- Strong financial acumen and experience managing budgets.
- Demonstrated ability to drive revenue and improve operational efficiency.
- In-depth knowledge of hotel management software and industry best practices.
- Advanced computer literacy (including APEX and PLUSPOINT).
- Timeshare/Share block experience is advantageous.
- Excellent Food and Beverage Skills. Previous Food and Beverage Management is essential.
- Valid driver's license
- Fluent in English & Afrikaans
- Relationship Building: Building rapport, demonstrating empathy, maintaining a customer-centric focus, and establishing long-term connections.
- Resilience: Demonstrating perseverance, handling rejection with grace, maintaining motivation during difficult periods, and learning from failures.
- Influence and Persuasion: Building compelling arguments, demonstrating product knowledge, addressing objections effectively, and tailoring pitches to meet client needs.
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