Job Title: German Speaking Claims Handler (Insurance)Start Date: 1st May 2024Location: Cape TownJob Type: Full Time | On-siteSalary: R19 000 per month + BenefitsWorking hours: 09h00 – 17h00 Monday to FridayRequirements
Bachelor’s Degree or Certificate of Higher Education
Previous experience in call/assistance centres is desirable but at least in telephone customer services
South African ID or South African Permanent Residency Holder
German speaker with professional fluency – level B1 or higher
Strong computer user skills in Microsoft Office tools
Benefits
Salary: R19 000 (Base)
Medical Aid: Paid by company for employee - Discovery Health Classic Smart Option
21 days paid leave per year
Parking
Retirement Annuity: Paid by company after completion of probation period of 6 months 10% of basic salary
Bonus structure - Equivalent to 1 month's salary, based on performance appraisals
Training based on international professional know-how, systems and various training platforms
Daily communication in foreign languages, working on a global scale
Responsibilities
Claims services.
Replying to incoming email enquiries
Communication & claims processing arrangements for medical and travel insurance claims.
Efficient claims handling including data entry and invoice assessment.
Provide friendly and outstanding customer service
Respond to enquiries in a timely and efficient manner
Work efficiently in a multilingual and multicultural team
About the CompanyOur client is one of the world’s leading companies in the fields of medical assistance, travel assistance and insurance claims handling. Since 2009, they have been part of the prestigious reinsurance company Munich Reinsurance Company, a multinational insurance group that is one of the world’s leading reinsurers.They are a one-stop solution: 3 assistance hubs; 11 regional branch offices; claims invoices in 53 currencies invoiced in EUR or USD; over 70,000 providers and 190,000 cases handled annually make them the only partner you need. Their structure enables our customers to partner with only one entity whilst still receiving global services from all their emergency medical assistance centres, all aspects of claims settlement, extensive cost containment, quality assurance and advanced reporting tools. The result is a cost-efficient global solution.They hold one of the best provider networks worldwide, covering all countries and territories globally with extensive and cashless solutions. Their network of over 70,000 providers is built with their local connections and local knowledge within the region, by their network specialists. Additional services include expatriate solutions and specialised services in the fields of telemedicine, travel security, occupational health services and onsite medical personnel services.
