Junior IT Support Engineer

• To provide technical support; Answering support queries via phone, email and Ticket system
• Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be pro-active when dealing with user issues
• Troubleshooting system and network problems and diagnosing and resolving hardware or software issues
• Setting up new user accounts and profiles and dealing with password issues
• To escalate more complex calls to a more senior IT Support member in timely manner
• Maintain a log of any software or hardware problems detected (Within Ticketing System)
• Support users in the use of computer equipment by providing necessary training and advice
• Installing and configuring computer hardware, operating systems, and applications
• Monitoring and maintaining computer systems and networks
• Maintains ISO compliancy at all customers
• Maintain network security and compliance
• Complete daily verifications on all critical systems including but not limited to: Backups, Event logs, Antivirus, Firewalls
• Maintain allocated customer network infrastructure with emphasis on reliability, uptime, compliance, security.
• Maintain high degree of professionalism while on customers premises.
• Conduct network audits reports as stipulated by Internal and external Auditors
• Adhere to Ticketing system procedures with emphasis on ticket completion within allocated SLA timeframes

• N + networking diploma or minimum of 3 years practical experience in IT
• Previous Helpdesk (Telephone) support experience will be beneficial
• Microsoft Office 365 Administration will be an advantage
• TCP/ICP (Networking) and 802.11 (wireless) experience
• Domain controller experience will be an advantage

Professional Recruitment Partners