Tier 1 Modern Workplace Engineer

Western Cape
Permanent
Full-time

1 month ago

Join Our Growing IT Team at Mango5 Tier 1 Modern Workplace EngineerAre you a hands-on tech expert ready to take ownership of frontline IT support? Mango5 is on the lookout for a Tier 1 Modern Workplace Engineer who thrives in a dynamic environment and is passionate about troubleshooting, user support, and maintaining high service standards.This is your opportunity to work in a fast-paced international environment, supporting internal and external users while collaborating with third-party IT partners.Key Responsibilities

Diagnose and resolve customer and internal technical issues.
Build, configure, and replace employee laptops/desktops.
Provide hands-on end-user support for software, hardware, and network-related concerns.
Create, amend, and delete user accounts across platforms.
Maintain and update IT asset registers and documentation.
Install and support plugins, voice applications, and antivirus tools.
Schedule and manage platform backups.
Ensure service desk SLAs are met and escalate complex issues to Level 2/3.
Offer support during critical outages (P1, P2) as part of 24/7 standby rotation.
Assist in customer training sessions as required.
Collaborate with internal development teams and third-party vendors.

What You Bring

4–6 years of Tier 1/Desktop Support experience.
Solid knowledge of Microsoft Active Directory and O365 Suite (Exchange, Teams, SharePoint Online).
Strong troubleshooting abilities in desktop OS (Windows 10 & 11), hardware, and network issues.
Experience supporting voice applications and remote users.
Familiarity with cloud infrastructure (AWS, Azure, or Google Cloud).
Proven ability to prioritize, multitask, and thrive under pressure.

Preferred Qualifications

MCSA / MCSE / MCDST or similar
A+ / N+ Certification

Working Hours

Monday – Friday | 14:00 – 23:00 (Rotational)
Availability for 24/7 first-line standby support during major outages
Flexibility to support global teams across time zones

Remuneration & Benefits

Market-related salary
Medical Insurance
YouAssist (Emergency response, trauma, and home assistance)
Access to Mango5’s LMS for training & development

Apply Now!Step into a high-energy role where hustle meets opportunity. Help us shape a new business unit and elevate your career in the process.Please note: Due to high application volumes, only short-listed candidates will be contacted. If you do not hear from us within two weeks, kindly consider your application unsuccessful.

Mango5

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