Reservations Manager

Cape Town, Western Cape
Permanent
Full-time

21 days ago

Reservations Manager 5-Star Luxury HotelWe are looking for a service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is a unique opportunity for an experienced and motivated individual with a passion for hospitality and a proven track record in managing reservations at high-end properties.Key Responsibilities:Oversee the entire reservations process, ensuring a seamless guest experience from initial inquiry to final confirmationLead and develop the reservations team, providing training, guidance, and supportMaximize room revenue through strategic inventory management in collaboration with the Lodge Sales Manager and external partnersEnsure accuracy and efficiency in data management, reporting, and system maintenance using Protel AirDeliver a consistently high standard of guest service with personalized communication and attention to detailManage VIP bookings, special requests, and resolve issues professionally and promptlyHandle all incoming emails, calls, and messages with efficiency and warmthWork closely with all Heads of Departments to ensure operational excellenceParticipate in meetings and submit reports and feedback as requiredRequirements:Grade 12 with a relevant tertiary qualificationMinimum 3 years experience as a Reservations ManagerExperience in a luxury or 5-star environment preferredStrong leadership, communication, and team management skillsKnowledge of revenue management principles and practicesProficiency in hotel booking systems, preferably Protel AirExcellent organizational skills and attention to detailGuest-centric mindset with exceptional interpersonal skillsAbility to perform under pressure in a fast-paced, high-end environmentCompetent in MS Office and ExcelWillingness to work on public holidays and weekends when requiredJoin our team and be part of delivering world-class luxury hospitality experiences.
To apply, please send your CV and a recent photograph. Only shortlisted candidates will be contacted.480

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