Field Service Technician

• Qualified Earth-moving / Diesel Mechanic through an accredited training institution (copy to be attached to application) (Red Seal).
• High school diploma or (GED) equivalent (N2) with the relevant subjects.
• Five year's Industry related field service experience, would be essential.
• Knowledge of the Industry and heavy Earth-moving Equipment products, Mechanical / Technical background and competence in understanding hydraulic and electrical diagnostic problems on a range of equipment (backhoe loaders, excavators, track driven crushers and power screens).
• Communication skills at all levels, Sound interpersonal skills (internal and external customer liaison).
• Must be in possession of his own tools of the trade (hand tools).
• Must be fluent in English and Afrikaans.
• Knowledge of the area would be an advantage, but not a necessity.
• Proficient in mechanical systems (transmissions, engines, hydraulics, etc.).
• Ability to diagnose and repair heavy equipment and components in the field.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Ability to operate a service vehicle.
• Valid driver's license and a safe driving record.
• Able to lift more than 25 Kg's and in good health.
• Ability to work in the field without supervision, and able to work varying shifts, weekends and holidays.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Must be able to work in a dynamic, fast paced service environment.
• Maintain a tool inventory sufficient to perform assigned tasks.

• Identify and resolve breakdown issues and communicate plan of action to client and manager
• Report warranty related problems to the business with a sense of urgency
• Assist, compile and complete the necessary quotations, time-sheets, expense claims and reports for management
• Removes, disassembles, assembles, and installs components and parts.
• Identify the problem and cause of failure through logical troubleshooting steps.
• Determines re-usability of parts in accordance with published re-usability guidelines.
• Orders replacement parts ensuring that parts ordered are correct and complete at time of order.
• Cleans, repairs, reconditions, and maintains equipment and components.
• Tests, measures, and adjusts engine and machine systems and components.
• Prepares, inspects and operates machines prior to delivery or leaving site.
• Keeps up to date with developments in tooling, technologies and systems.
• Prepares inspection and appraisal reports.
• Prepares accurate and complete service reports timely.
• Maintain a professional and proper personal appearance at all times adhering to company policy.
• Flexible to work after hours when needed to meet customer needs.
• Performs related duties as assigned.
• Leadership – Business: Proactively contributing to own area and department target results. Actively and effectively contributes to Customer Service is of utmost importance, whilst striving for continuous improvement. Must have knowledge about Equipment market and customers.
• Leadership – Self: Sets clear personal objectives and responsibilities, takes accountability appropriately for own area. Promotes a culture of Team Work and encourages learning and sharing of skills & knowledge with assistants.
• Planning and Monitoring: Primarily focused on day-to-day operations following own action plan and that of his team. Provides reliable ‘immediate’ action steps to call outs. Reports back to service manager of developments.
• Customer Relations: Is able to suggest solutions within customer requirements. Generates new and updates existing client data base information. Communicates appropriate product features and benefits - up-selling. Effectively sustains existing business network with a strong focus on protecting company short-term interests. Accommodates others to maintain working relationships.
• Recovery Budget: Awareness and understanding the individual will be measured in accordance to recovery levels.

• Comprehensive updated CV.
• Certified ID Copies and drivers license.
• Certified copies of all relevant qualifications.
• Reputable references.
• Please read job specification carefully and only send your CV if you meet the requirements.
• Only experienced applications will be considered.
• If you do not receive any communication from the Company within 7 days of submitting your CV, kindly consider your application unsuccessful.

• The processing of your personal information and sharing it with third parties for verification's.
• The exercising of your rights provided for by POPIA.
• To acknowledge that Greys-Endoni will keep the record of your personal information confidential.

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