Manager ? Welfare and Pensions Management

Parktown, Johannesburg
Permanent
Full-time

12 hours ago

THE JOB AT A GLANCEAs the Manager – Welfare and Pensions Management, you will report into the GM: Medical and Pensions Management. You will be responsible for overseeing the administration of statutory pensions benefits under the Compensation for Occupational Injuries and Diseases Act (COIDA) and managing medical operations, including managed care, hospital admissions and cost containment. Your role ensures the accurate interpretation and application of pension and medical policies, delivering a superior customer experience for pensioners, widows, children and healthcare providers.WHAT WILL YOU DO?Team Supervision & Workflow Management

Lead and mentor a team of pensions administrators
Assign tasks, monitor performance, and ensure deadlines are met
Conduct team meetings and training sessions to enhance compliance and service delivery.

Pension Administration Oversight

Ensure accurate processing of pension annuity payments (disability, widow, and child pensions)
Verify calculations and documentation before approvals
Resolve escalated queries from pensioners, employers, and medical service providers.

Compliance & Quality Control

Ensure adherence to COIDA regulations and internal policies
Conduct regular audits to minimise errors in pension payments
Maintain up-to-date knowledge of legislative changes affecting pensions.

Customer Service & Stakeholder Engagement

Handle complex pensioner inquiries and complaints
Liaise with pensioners, employers, and government bodies as needed
Ensure a high standard of service delivery to pension beneficiaries.

Reporting & Process Improvement

Generate performance reports on payment accuracy, turnaround times, and team productivity
Identify inefficiencies and propose improvements in pension administration processes
Assist the Welfare and Pensions Manager in implementing best practices.

WHAT WILL YOU GET IN RETURN?We offer great opportunities for personal and professional development in a stable company that is 130 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.Turnaround timeThe shortlisting process will only start once the advert due date has been reached. The time taken to complete this process will depend on how far you progress within the recruitment process and the availability of our managers. Kindly note that should you not receive a response within 21 days, please consider your application unsuccessful.Closing date: 15th September 2025Our Commitment to transformation:In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.WHAT YOU'LL BRING TO THE TABLE

Grade 12 qualification/Matric Certificate
RE1 (Regulatory Examination 1) Certificate
Bachelor’s degree in Finance, Accounting, Business Administration or related field
Minimum of 3 years’ experience in pensions administration, preferably under COIDA
Previous supervisory/team leadership experience is advantageous
Strong knowledge of COIDA and pension fund regulations
Leadership & people management – ability to motivate and guide a team
Financial acumen – understanding of annuity payments and payroll systems
Problem-solving – ability to resolve complex pension-related issues
Communication skills – clear and professional interactions with stakeholders
Attention to detail – ensuring accuracy in pension calculations and records.

Rand Mutual

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