D365 CE Technical Consultant (12 month Contract)

Control Risks

  • Johannesburg, Gauteng
  • Contract
  • Full-time
  • 2 months ago
Job Description:To provide techno-functional expertise of the D365 CE modules with focus on enhancing the performance, efficiency and capability of the Control Risks business.This is a hands-on role and the holder will equally provide configuration and development to Dynamics 365 CE, focusing primarily on Case Management (Customer Services)This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way.This is a contract (12 months but with a contractor evaluation at the end of 3 months)Requirements:What You'll Do:
  • Working closely with the Enterprise Applications Solution Architect to develop and deliver D365 CE initiatives - especially relating to Customer Services (Case Management). This will also include the Power Platform
  • Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog.
  • Developing & enhancing the D365-CE suite - including plugins, extensions, customisations and integrations
  • Developing functional designs, test plans and scripts where applicable
  • Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions.
  • Advising customers on best practices for D365 CE & Power Platform processes, user interface and architecture
  • Implementing product best practices based on Microsoft Dynamics standards and supported configurations
  • Working closely with the D365 technical delivery manager on areas that require further engagement with the business and partner where required.
  • Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures.
  • Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs.
  • Working with the business SME's, help with knowledge, answer questions, drive a knowledge base.
  • Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams.
  • Inspiring the business through demonstrations of the possibilities of D365 CE modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions.
  • Maximising the use of D365 CE partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible.
Who You Are:
  • Must have in depth knowledge of Dynamics 365 CE
  • Excellent understanding of Customer Services and its interrelationship with the Sales areas
  • Good grasp of new and emerging technology trends
  • Ability to work in an Agile/Sprint based mode
  • Problem Solving
  • Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s)
Innovation & Creativity
  • Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients.
  • Shows initiative in work, contributing new solutions or new ways of doing things
Applied Thinking/Decision Making
  • Be prepared to make decisions and effective implementation of those decisions
  • Translates decisions into effective actions and implementation
  • Acts decisively and make difficult decisions even if unpopular
Results Oriented
  • Delivers on personal objectives to deliver to strategic and department plans - Focuses on delivery, strives to exceed expectations
  • Shows drive and determination to achieve high standards
Driving profit/margin improvement
  • Suggests and makes improvements and efficiencies to manage costs and improve margins
  • Understands need to work within project scope including price
  • Communication, planning work and influencing
  • Communicates clearly and concisely using language appropriate to audience
  • Displays sensitivity to develop constructive relationships with others
  • Plans and organises workload of own and others, suggests priorities as necessary

Control Risks