Account Manager (FMCG /Stonefruit / Blueberry / Detail Oriented / Client Relationships / Problem Solving)
United Exports
- Paarl, Western Cape
- Permanent
- Full-time
- Build Trusting Relationships: Develop and nurture trust with major customers to maximize growth opportunities and foster long-lasting partnerships.
- Efficient Program Delivery: Ensure timely and efficient delivery of programs and sales to customers, meeting their expectations and building satisfaction.
- Sales Growth: Play a vital role in generating new sales, contributing to the growth of existing accounts, and meeting set targets.
- Global Engagement: Travel abroad to maintain and secure customer programs, facilitating sales across various international markets.
- Reporting and Forecasting: Prepare regular progress reports and forecasts for both internal and external stakeholders, keeping everyone informed and aligned.
- CRM Management: Ensure accurate and up-to-date customer information on the CRM system, supporting effective communication and decision-making.
- Marketing Collaboration: Confirm and manage seasonal marketing plans with customers, aligning strategies with business objectives.
- Sales Process Management: Oversee the entire sales process, from order creation to finalization, ensuring timely fulfillment and accurate costings.
- Innovative Problem-Solving: Resolve customer issues, handle complaints, and initiate solutions to maintain trust and satisfaction.
- Financial Management: Ensure client payment terms, credit limits, and price sheets are in place, and manage debtors for timely payments.
- BCom Degree with a Marketing / Logistics / International Trade as a Major.
- Minimum 5 years experience post qualifications.
- NB!! Experience in a similar role within a fresh produce / FMCG / perishable goods organisation is a non-negotiable.
- Computer literacy: MS Office (Excel, Word, PowerPoint)
- Knowledge of CRM software advantageous
- Knowledge of ERP system advantageous (eg Netsuite)
- Excellent e-mail etiquette
- Fruit marketing knowledge and some degree of product knowledge