Sportsbook Payments Administrator - Monies Out
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- Johannesburg, Gauteng
- Permanent
- Full-time
- Review, Process, and approve customer withdrawal requests within the agreed timeframes and according to business rules whilst verifying FICA documents across all clients.
- Verify customer identity and ensure all withdrawal transactions comply with anti-money laundering (AML) regulations.
- Liaise with payment service providers and banks to resolve any payment issues.
- Reconcile all aspects of the withdrawal cycle (internally and with payment processors) Collaborate with the customer support team to communicate the status of withdrawals to customers.
- Work with the fraud and risk team to identify and investigate suspicious transaction activities to prevent financial losses from fraudulent withdrawals.
- Compliance and Regulations: Ensure adherence to relevant gambling and financial regulations as may be required by the National Gambling Board, in terms of FICA or any other regulatory requirements.
- Fraud Monitoring and Prevention: Investigating and resolving payment and withdrawal-related disputes and discrepancies.
- Maintain accurate records of all "money out" transactions.
- Assist in the development and improvement of payment processes and systems.
- Provide reports on PSPs withdrawal metrics, trends, and issues to management.
- Maintain a thorough understanding of various withdrawal methods, including new options available to customers directly via our PSPs as well as our competitors, this will include their functionality and limitations.
- Bank verification Through AVS
- Query resolution - internal and payment processors.
- Stay informed on the latest payment solutions and support the Payments Manager with ad-hoc tasks related to player payments.
- Monitor and assess the performance of Payment Service Providers (PSPs), optimizing day-to-day payment success rates and traffic flows.
- Payment and Withdrawal Process Improvement: Identify areas for process optimization and efficiency enhancement within the withdrawal processes.
- Bachelor's degree in finance, Business Administration, or a related field.
- Experience in payment processing of Monies Out, preferably in the online gaming or sports betting industry.
- Familiarity with diverse online payment methods and products.
- Research competitor sites and PSPs, providing recommendations for enhancements and opportunities.
- Strong understanding of payment systems, AML, EDD regulations, and KYC procedures within the iGaming industry.
- Excellent analytical and problem-solving skills.
- Proficient in MS Office and payment processing software.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
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